Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Key Responsibilities

Provide administrative support for training sessions, including scheduling, invitations, and question management. Assist in the preparation and distribution of learning materials, presentations, and supporting documents. Manage and maintain the team's training portal and associated records. Help with the coordination and communication of Business Partner meetings, including liaising with presenters and participants. Contribute to continuous improvement of learning and development processes.

Skills and Qualities We're Looking For

Strong organisational skills and attention to detail. Good communication skills, both written and verbal. Confident using Microsoft Office applications (Word, Excel, PowerPoint, Outlook). A proactive and positive attitude with a willingness to learn. Ability to manage time effectively and work collaboratively in a team environment.

What You'll Gain

Practical experience in a professional Learning & Development environment. Development of transferable administrative and communication skills. Training and mentoring from experienced professionals. The opportunity to contribute to meaningful projects supporting organisational learning.


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Cab facility Free meals Flexible working model with hybrid arrangement Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.