Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Attend daily briefings and takes on daily assigned tasks


Understand the difference in guest levels (VIPs) and Room Categories


Clean and maintain areas of responsibility according to standards and procedures


Replenish guest supplies and ensure that guests requests are promptly attended to


Report damage or malfunction in hotel rooms/areas to Supervisor


Maintain equipment in a proper state of cleanliness


Maintain a section room report as well as a daily productivity report


Reports lost and found articles to the housekeeping office immediately


Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner


Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor


Record room status in allocated section accurately


Carry out valet services when required (e.g. delivery of linen, processing laundry orders)


Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Qualifications

Diploma of Degree in Hotel Management

Additional Information

Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Results and service oriented with an eye for details A team player & builder * A motivator & self-starter