Job Description

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Job Title: Branch Apprentice - HT House
Location: New Delhi
Role Description
The position is for an Apprenticeship based out of New Delhi and reporting to the Branch Operations Service Manager.
Your key responsibilities

• Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error Free Processing of transactions within specified SLAs.
• Ensure laid down processes are being followed; DB internal security standards are followed.
• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• All the transactions are carried out with 100% accuracy without errors.
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
• Handling customer queries related to KYC and account maintenance.
• Handling scanning activity of documents and transactions.
• Ensure customer financial and non-financial transactions are handled without any errors.
• Effective service delivery by reducing customer turnaround time.
• Ensure SRs are closed within stipulated time with appropriate remarks.
• Ensure accurate checking/processing of account opening documents & MF applications.
• Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of the branch lobby as per clean desk policy standards.
• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base

Your skills and experience

• Good knowledge of Excel, Word, and Power point presentation.
• Excellent communication skills.

Education | Certification (Recommended):

• Bachelors degree from an accredited college or university

Education/ Qualifications

• Minimum Graduation in any stream.

How well support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.

About us and our teams
Please visit our company website for further information:
We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.