Job Description

The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions
Responsibilities:

• Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
• Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
• Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
• Collaborate with cross-functional teams to identify and resolve production issues
• Create and maintain documentation related to production issues and resolutions
• Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.
• Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
• Coordinate with SA and EAP teams on the System updates, green zones and COB activities
• Monitor and Manage Inbound and Outbound feed SLA breaches
• Provide timely updates on system performance and issue status to senior management
• Participate in on-call rotation and respond to production issues after business hours
• Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications

Qualifications:

• 5-8 years' experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrate analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
• Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
• Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
• Manage job orchestration using tools like Autosys and other schedulers.

Education:

• Bachelor's/University degree or equivalent experience
• Master's degree preferred

Job Family Group: Technology
Job Family: Applications Support
Time Type: Full time
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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