Job Description

Credit Production Management is responsible for supporting internal technology platforms powering the Credit Trading business. This includes client connectivity, eTrading, pricing and analytics, algo trading, risk management, post trade and regulatory reporting. This role will be responsible for directly supporting Credit Trading, Middle Office & Operations in APAC and EMEA, and working with global counterparts on strategic improvement initiatives to evolve and enhance the capabilities of the team.

This role is an exciting opportunity to join a newly forming Credit e-trading team group and this role will be the team contributor based out of Mumbai.

The role will help support the current production management team that is based out of Hong Kong and London in providing front line support to the Credit trading desk. Additionally, the successful candidate will get an opportunity to be involved in SRE/DevOps projects, automating manual tasks to improve the efficiency and effectiveness of the team.

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively with global teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.

The role will require coverage on a shift basis between 8am - 8pm IST Monday-Friday. Weekend work will include short Start of day checks and ad-hoc basis firmwide events (Disaster Recovery testing, for example). Time-off-in-lieu will be given in such scenarios.

Responsibilities:

• Provide support to trading desk users and work on quick resolution.
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Build and drive adoption for greater self-healing and resiliency patterns
• Enthusiastic, self-motivated and inquisitive. Able to demonstrate a strong sense of ownership and personal accountability.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)

Qualifications:

• Minimum 5 years of working experience in Application support
• Bachelor's degree or equivalent experience in a software engineering discipline
• Previous experience working on a front-office aligned support team (ideally on a trading floor) is highly desirable. Previous experience / product knowledge of Credit business would be an added advantage
• Excellent verbal and written communication skills, to individuals of all levels and levels of technology competency
• Knowledge on Incident management, Change management and Problem management. ITIL certification would be an added advantage
• Knowledge of LINUX/UNIX operating systems
• Knowledge of scheduling tools (Autosys, Control M)
• Basic Cloud knowledge would be an advantage (AWS or Kubrenetes)
• Experience with database technologies, i.e., ability to query SQL
• Experience or knowledge of working in a DevOps / SRE model would be an advantage
• Knowledge of development tools (Jenkins, Git, BitBucket)
• Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.