Job Description

We are seeking an enthusiastic and creative individual to be part of our Stability team which is part of CIB Stability and Controls. You will be responsible for understanding the business processes associated with our key applications across the Markets, Post Trade and Securities Services Business and to be able to identify areas of potential instability. You will also be required to generate stability reports for senior management and also to chair and host stability meetings across all lines of business. Key responsibilities:

• Creation of stability reports for all lines of business.
• Chair stability review meetings.
• Analyse stability metrics and determine potential areas of concern
• Close collaboration with the Production management and Application Development teams.
• Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles.

Tech skills:

• A production management support background is preferable.
• An understanding of financial services is preferable.
• An understanding of Web-based (Apache Tomcat & Apache Web server), Java, or e-commerce applications.
• An understanding of Database Administration / SQL Development - Oracle, MS-SQL, Cassandra, Big data.
• Understanding of internet security.
• Understanding of Network Load Balancing.
• Perl/Unix Shell Scripting preferable.
• Understanding of Cloud and Container Technology - Dockers, Kubernetes, Cloud Foundry.
• Background knowledge of Monitoring software - Geneos, Splunk, Thousand Eyes, SevOne, Corvil, Service Now and Open Source.

Soft Skills :

• Strong written and verbal communication skills.
• Problem solving skills - natural inclination towards problem resolution. Ability to understand complex component/system/service interactions and look for causes and provide solutions.
• Self-driven, good initiatives and ability to think proactively.
• Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations.
• Teamwork and co-operation - Ability to gel and work in a team oriented environment.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.