Job Description

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Job Summary:

\xef\xbb\xbfWorking in Application Support means you\'ll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You\'ll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you\'ll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you\'ll have the opportunity to develop professionally -and to grow your career in any direction you choose.

Job Responsibilities:

• We are recruiting the production support Associate, who will be responsible for running and maintaining the high stability with the applications across the global platforms.
• As such the successful candidate will require a strong technical background and a solid appreciation for Production Application Support/Operations experience, with knowledge of SRE / DevOps, Stability / resiliency and be considerate of exceptional client experience.
• The role will entail, but is not limited to strong Partnership, Engagement and Influence of development team and their extended teams within Equities Technology.
• A sound appreciation for Business aligned Applications are essential to relate tools, data and process to valuable operational and transformative outcomes.
• Driving growth in Organizational capabilities through Innovative ideas, automation, Community Engagement, Training/Skills/Certification that support the Production Engineering goals to support application and business users.
• In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene.
• Drive knowledge management across the supported applications and ensure full compliance

Required qualifications, capabilities, and skills:

• BS/BA degree or equivalent experience
• Basic knowledge of application development
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
• Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
• Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.

Preferred qualifications, capabilities, and skills:

• Production support experience in a financial industry is preferred.
• Proficient in Unix and a scripting language like Python.
• Experience working with enterprise scheduler (such as Control-M or Autosys)
• Experience working on ITSM tools such as ServiceNow, JIRA etc.
• Monitoring tools such as Dynatrace, GENEOS, etc.
• Should be ready to work in shifts.
• Excellent communication, analytical problem solving skills and have excellent interpersonal and relationship building skills.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world\'s important corporations, governments and institutions. You\'ll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

JPMorgan Chase