Job Description

Position:

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Applications Architect I - ServiceNow ITOM Architect

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What you'll be doing:

Design and implement ServiceNow ITOM solutions customized for the specific requirements of the organization. Collaborate with stakeholders to create a long-term ITOM platform roadmap that aligns with the organizational goals and leverages new ServiceNow features and capabilities. Work with IT and business leaders to gather requirements and translate them into a technical design for scalable, enterprise-wide adoption. Lead technology project teams with technical direction on ITOM architecture and design. Drive the adoption and use of ServiceNow's best practices and ensure all solutions are aligned with the ITIL framework. Help establish and enforce governance processes to maintain the integrity, security, and compliance of the ServiceNow platform. Serve as the Subject Matter Expert (SME) acting as the technical authority on ServiceNow ITOM capabilities including conducting training sessions and workshops to drive adoption of ITOM capabilities. Configure, customize, and maintain ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration. Troubleshoot and resolve complex issues by working closely with other ServiceNow teams to ensure timely resolution of break-fix incidents. Provide mentorship and training by guiding and training junior developers and administrators on ITOM best practices and new features Monitor ServiceNow updates and assess their impact on existing configurations. Stay informed on Gen AI advancements and leverage Now Assist and other AI features within ServiceNow. Demonstrate strong leadership, communication, and collaboration skills to manage ITOM projects and teams effectively. Design data integration solutions for importing/exporting between ServiceNow and external systems. Oversee platform upgrades, perform impact analysis, and execute remediation plans. Address escalated issues within CMDB/CSDM and ensure timely resolution. Create and maintain comprehensive technical documentation. Apply hands-on expertise in troubleshooting and configuring Discovery, Service Mapping, CMDB, and Event Management. Conduct root cause analysis and recommend corrective actions for platform issues.

What we're looking for:

We are looking for an experienced IT Operations Management (ITOM) professional with more than eight years of expertise, particularly in ServiceNow's CMDB, Discovery, Event Management, and Service Mappings applications. The preferred candidate will demonstrate advanced technical skills in ITOM architecture, design, and implementation, as well as a comprehensive understanding of ITIL best practices.

Required Certifications

ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Additional certifications in Discovery, Service Mapping, and Event Management are highly desirable.

Location:

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IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type:

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Full time

Job Category:

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Information Technology