Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Solarwinds Administration

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to maintain high-quality service and provide effective solutions based on your comprehensive product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system maintenance and support. - Provide training and guidance to junior team members on troubleshooting techniques and system functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration. - Strong understanding of network monitoring and performance management. - Experience with incident management and ticketing systems. - Ability to analyze system performance metrics and generate reports. - Familiarity with scripting languages for automation tasks. Additional Information: - The candidate should have minimum 3 years of experience in Solarwinds Administration. - This position is based at our Kolkata office. - A 15 years full time education is required.




15 years full time education