Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Microsoft Windows Desktop Management

Good to have skills :

Customer Technical Support

Minimum

0-2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is essential in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Document client interactions and solutions for future reference. - Collaborate with team members to enhance service delivery. - Provide feedback on system performance and suggest improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Customer Technical Support. - Strong understanding of desktop operating systems and applications. - Familiarity with remote support tools and techniques. - Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Kolkata office. - A 15 years full time education is required.




15 years full time education