Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Network Operations & Service Management

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: Network Service Delivery Manager - The Network Service Delivery Manager is responsible for managing end-to-end network service delivery with a focus on operational excellence and client communication. The role requires strong expertise in LAN/WAN, Wi-Fi, and network security, combined with service management skills and tool expertise. This position ensures stable network operations and aligns with ITIL v4 service practices?. Roles & Responsibilities: - Manage end-to-end network infrastructure service delivery, ensuring alignment with SLAs, KPIs, and overall performance metrics.? - Oversee daily operations across LAN, WAN, Wi-Fi, and perimeter security, while acting as the primary escalation point for timely issue resolution.? - Lead incident, change, and problem management processes in accordance with ITIL v4 standards, ensuring operational stability and compliance.? - Leverage Network tools for real-time monitoring, alerting, and root cause analysis to support proactive issue detection and resolution.? - Collaborate with cross-functional teams on issue resolution, upgrades, and automation initiatives, while driving continuous service improvements.? - Maintain clear communication with clients and stakeholders, provide guidance to support teams, and ensure all documentation (SOPs, diagrams, reports) is up to date.? Professional & Technical Skills: - 8-14 years in network operations and service delivery.? - Strong knowledge of LAN, WAN, Wireless, Network Security (Cisco, Fortinet).? - Expert in Network tools? - Familiarity with service delivery tools (ticketing, SLA reporting).? - Excellent communication and stakeholder management.? - Proven leadership in managing teams and escalations. Additional Information: - Strong interpersonal and stakeholder management skills? - Analytical thinking and problem-solving mindset? - Ability to work in a high-pressure environment with 24x7 operations? - Strong documentation and presentation skills? - Process-driven approach with attention to compliance and governance Certifications: - ITIL v4 Foundation? - Cisco Certified Network Associate (CCNA)- Good to have




15 years full time education