Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Customer Service Operations

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client issues. Your commitment to quality will be evident in every interaction, as you strive to enhance the client experience and maintain system integrity. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for new team members to enhance their understanding of client interactions. - Develop and maintain comprehensive documentation of client issues and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations. - Strong interpersonal skills to effectively communicate with clients and team members. - Ability to analyze client issues and provide tailored solutions. - Experience with troubleshooting and resolving application-related problems. - Familiarity with customer relationship management tools to track client interactions. Additional Information: - The candidate should have minimum 3 years of experience in Customer Service Operations. - This position is based at our Hyderabad office. - A 15 years full time education is required.




15 years full time education