Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SD-WAN Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : BE B Tech M Tech
Summary: As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of the system or application. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide technical support to clients, acting as the ongoing interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Ensure the smooth functioning of the system or application, utilizing exceptional communication skills to keep world-class systems running. - Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your expertise in SD-WAN implementation. Professional & Technical Skills: - Must To Have Skills: Expertise in SD-WAN implementation. - Good To Have Skills: Experience in cloud technology support. - Strong understanding of networking concepts and protocols. - Experience in troubleshooting and resolving complex technical issues. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 5 years of experience in SD-WAN implementation. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Pune office.
BE B Tech M Tech
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