Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting their needs, and providing effective solutions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Conduct thorough analysis of client issues and provide accurate and efficient resolutions. - Communicate effectively with clients to understand their needs and provide appropriate solutions. - Maintain a deep understanding of the product and its functionalities. - Stay updated with industry trends and best practices to continuously improve support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Good To Have Skills: Experience with cloud-based contact center solutions. - Strong understanding of contact center technologies and best practices. - Experience in troubleshooting and resolving technical issues in contact center environments. - Knowledge of telephony systems and protocols, such as SIP and VoIP. - Familiarity with CRM systems and ticketing tools. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. - This position is based at our Pune office. - A 15 years full-time education is required.
15 years full time education
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