Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Contact Center Technology Implementation

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, ensuring a high standard of quality in all interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Provide training and guidance to junior team members on system functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Contact Center Technology Implementation. - Strong understanding of system integration and troubleshooting techniques. - Experience with customer relationship management software. - Ability to analyze and interpret technical documentation. - Familiarity with project management methodologies. Additional Information: - The candidate should have minimum 2 years of experience in Contact Center Technology Implementation. - This position is based at our Pune office. - A 15 years full time education is required.




15 years full time education