Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Service Management Framework Design and Implementation

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, ensuring a high standard of quality in all interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for junior team members to enhance their understanding of the systems. - Regularly review and update documentation to reflect current processes and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management Framework Design and Implementation. - Strong analytical skills to assess client needs and system performance. - Experience in troubleshooting and resolving application-related issues. - Ability to communicate technical information effectively to non-technical stakeholders. - Familiarity with IT service management tools and methodologies. Additional Information: - The candidate should have minimum 3 years of experience in Service Management Framework Design and Implementation. - This position is based at our Pune office. - A 15 years full time education is required.




15 years full time education