Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

ControlM Administration, Cucumber

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between the client and the system or application. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the smooth operation of our world-class systems. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while leveraging your deep product knowledge to design effective resolutions for any challenges that arise. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor system performance and implement improvements to optimize efficiency. Professional & Technical Skills: - Must to have skill Redwood - RMJ(RunMyJob) tool expertise - Must To Have Skills: Proficiency in ControlM Administration. - Strong understanding of job scheduling and workload automation. - Experience with incident management and problem resolution processes. - Familiarity with system monitoring tools and performance metrics. - Ability to create and maintain documentation for processes and procedures. Additional Information: - The candidate should have minimum 5 years of experience in ControlM Administration. - This position is based at our Pune office. - A 15 years full time education is required.




15 years full time education