Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Oracle Database Administration (DBA)

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system maintenance and support. - Provide training and guidance to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA). - Strong understanding of database architecture and design principles. - Experience with performance tuning and optimization of Oracle databases. - Familiarity with backup and recovery strategies for Oracle databases. - Knowledge of SQL and PL/SQL programming for database management. Additional Information: - The candidate should have minimum 2 years of experience in Oracle Database Administration (DBA). - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education