Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Infrastructure Service Management

Good to have skills :

Microsoft Power Business Intelligence (BI)

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to ensure their needs are met, utilizing your exceptional communication skills to maintain the quality of our world-class systems. Your role will require you to accurately define client issues and design effective resolutions based on your deep product knowledge, ensuring a seamless experience for users and contributing to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Provide training and guidance to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Microsoft Power Business Intelligence (BI). - Strong understanding of IT service management frameworks such as ITIL. - Experience in troubleshooting and resolving application-related issues. - Familiarity with system monitoring tools and performance metrics. Additional Information: - The candidate should have minimum 3 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education