Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

MySQL Database Administration

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge, contributing to a positive client experience and system reliability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving client issues in a timely manner. - Document and track client interactions and resolutions to enhance service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in MySQL Database Administration. - Strong understanding of database management and optimization techniques. - Experience with backup and recovery strategies for database systems. - Familiarity with performance tuning and query optimization. - Knowledge of security best practices for database administration. Additional Information: - The candidate should have minimum 2 years of experience in MySQL Database Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education