Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Red Hat OS Administration

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to maintain high-quality service and provide effective solutions based on your comprehensive product knowledge. Your role will be pivotal in interpreting client concerns and designing resolutions that enhance user experience and system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate knowledge sharing sessions to enhance team capabilities. - Develop and maintain documentation for processes and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Red Hat OS Administration. - Strong understanding of system performance monitoring and optimization. - Experience with troubleshooting and resolving technical issues in a timely manner. - Familiarity with scripting languages to automate tasks and improve efficiency. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in Red Hat OS Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education