Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

IBM DB2 Database Administration

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to define client issues accurately and design effective resolutions based on your extensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM DB2 Database Administration. - Strong understanding of database management principles and practices. - Experience with performance tuning and optimization of database systems. - Familiarity with backup and recovery strategies for database environments. - Ability to troubleshoot and resolve database-related issues efficiently. Additional Information: - The candidate should have minimum 5 years of experience in IBM DB2 Database Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education