Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Network Infrastructures

Good to have skills :

SD-WAN Operations, Wireless Technologies Operations, Cisco Identity Services Engine (ISE)

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and design effective resolutions based on your extensive product knowledge. You will be dedicated to maintaining high-quality service and support, ensuring that client satisfaction remains a top priority throughout your interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving technical issues to ensure seamless application performance. - Document and track client interactions and resolutions to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with SD-WAN Operations, Wireless Technologies Operations, Cisco Identity Services Engine (ISE). - Strong understanding of network protocols and architectures. - Experience with network monitoring and management tools. - Ability to analyze and optimize network performance. Additional Information: - The candidate should have minimum 3 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education