Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Service Desk Management

Good to have skills :

Service Desk Voice Support

Minimum

0-2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to accurately identify client issues and design effective resolutions based on your comprehensive product knowledge, all while maintaining a strong commitment to quality and client satisfaction. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in documenting client interactions and resolutions to enhance team knowledge. - Collaborate with cross-functional teams to ensure comprehensive support for client issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of client relationship management. - Ability to troubleshoot and resolve technical issues effectively. - Familiarity with ticketing systems and support workflows. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education