Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Infrastructure Service Management

Good to have skills :

NA

Minimum

12

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will be dedicated to maintaining quality, accurately defining client issues, and leveraging your deep product knowledge to design effective resolutions, ensuring client satisfaction and system reliability. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor system performance and implement improvements to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience with incident management and problem resolution processes. - Ability to analyze system performance metrics and implement corrective actions. - Familiarity with cloud infrastructure and service delivery models. Additional Information: - The candidate should have minimum 12 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education