Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Network Architecture and Design

Good to have skills :

Cisco Workload Automation, Network Analytics, Infrastructure As Code (IaC)

Minimum

12

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires a deep understanding of product functionalities, enabling you to accurately diagnose client issues and design appropriate resolutions, thereby enhancing client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Architecture and Design. - Good To Have Skills: Experience with Cisco Workload Automation, Network Analytics, Infrastructure As Code (IaC). - Strong understanding of network protocols and architectures. - Experience in designing and implementing scalable network solutions. - Proficient in troubleshooting complex network issues. Additional Information: - The candidate should have minimum 12 years of experience in Network Architecture and Design. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education