Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Service Desk Management, Service Desk Voice Support

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective service desk voice support. - Troubleshoot and resolve technical issues reported by clients. - Document all support interactions and solutions for future reference. - Collaborate with team members to enhance service desk operations. - Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of ITIL framework and service desk best practices. - Experience in using service desk ticketing systems for incident management. - Knowledge of remote desktop tools for troubleshooting client issues. - Ability to prioritize and manage multiple service desk tickets efficiently. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.




15 years full time education