Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Service Desk Management

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve system or application issues. - Document client issues and resolutions accurately. - Collaborate with cross-functional teams to enhance system performance. - Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of ITIL framework. - Experience with incident management and ticketing systems. - Good To Have Skills: Knowledge of IT service management tools. Additional Information: - The candidate should have a minimum of 3 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.




15 years full time education