Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : BE B Tech M Tech
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Maintain exceptional communication skills to keep our world-class systems running smoothly. - Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. - Stay updated with the latest advancements in network security implementation and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Experience in network security implementation. - Must To Have Skills: Exceptional communication skills. - Good To Have Skills: Experience in cloud tech support. - Good To Have Skills: Experience in software/application tech support. - Strong understanding of systems and applications. - Solid grasp of network security implementation techniques. - Experience with troubleshooting and problem-solving. - Experience with collaboration and cross-functional teams. Additional Information: - The candidate should have a minimum of 3 years of experience in network security implementation. - The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Pune office.
BE B Tech M Tech
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