Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Configuration Database & CI Management

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Ensure timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system i.e. ServiceNow or any other ITAM tool. Track lease and warranty data in support of refresh as well as end of life processes. Investigate and resolve discrepancies to maintain integrity of asset data. Manage preparation and distribution of pre-defined and ad-hoc reports. Identify and report on potential issues with the asset tracking tool, supporting systems and inputs. Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management. - Strong understanding of system integration and application support processes. - Experience with incident management and problem resolution techniques. - Familiarity with database management and configuration tools. - Ability to analyze and interpret technical documentation and client requirements. Excellent communication (written and oral) and interpersonal skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Additional Information: - A 15 years full time education is required. Strong knowledge on ITAM tools like ServiceNow ITSM/HAM Pro, BMC, Flexera Experience in IT Asset Management process and operational delivery environment. ServiceNow certificate (CIS), CHAMP, CAMP, CITAM certification is a plus Excellent communication and presentation skills.




15 years full time education