Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Network Infrastructures

Good to have skills :

AWS Administration, Wireless Technologies Operations, Cisco Identity Services Engine (ISE)

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that world-class systems operate smoothly. Your role requires you to accurately identify client issues and leverage your extensive product knowledge to design appropriate resolutions, contributing to overall client satisfaction and system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with AWS Administration, Wireless Technologies Operations, Cisco Identity Services Engine (ISE). - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network security principles and practices. Additional Information: - The candidate should have minimum 3 years of experience in Network Infrastructures. - This position is based at our Gurugram office. - A 15 years full time education is required.




15 years full time education