Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Infrastructure Service Management

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, ensuring a high standard of quality in service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Provide training and guidance to junior team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with IT service management tools. - Strong understanding of incident management processes. - Familiarity with problem management and change management frameworks. - Ability to analyze and troubleshoot application issues effectively. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Service Management. - This position is based at our Gurugram office. - A 15 years full time education is required.




15 years full time education