Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Infrastructure Service Management

Good to have skills :

Incident Management

Minimum

2

year(s) of experience is required

Educational Qualification :

15 yrs of minimum education



Summary: As an Application Tech Support Practitioner, you will engage in the delivery of Information Technology Infrastructure Library service operations processes. Your typical day will involve managing and coordinating various ITIL processes, ensuring that incidents are resolved efficiently, changes are implemented smoothly, and configurations are maintained accurately. You will also focus on problem management and release management, contributing to the overall stability and performance of IT services while collaborating with team members to enhance service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation and reporting of service operations metrics to identify areas for improvement. - Engage with stakeholders to gather requirements and feedback for service enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Incident Management. - Strong understanding of ITIL frameworks and best practices. - Experience in managing service requests and incidents effectively. - Ability to analyze and troubleshoot technical issues in a timely manner. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Service Management. - This position is based at our Gurugram office. - A 15 yrs of minimum education is required.




15 yrs of minimum education