Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor Degree
Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. - Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep our world-class systems running. - Interpret and design resolutions based on deep product knowledge, ensuring quality and timely delivery of services. - Collaborate with cross-functional teams to ensure seamless delivery of services and effective communication with clients. Professional & Technical Skills: - Must To Have Skills: Service Desk Management - Good To Have Skills: Service Desk Voice Support - Strong understanding of IT operations and support processes. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. - Experience with incident management and problem resolution. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.
Bachelor Degree
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