Job Description

The job role is part of a Global Technology Support function within SSGA IT that supports the firm's public facing websites, critical client reporting applications and BPM processes. A candidate in this position needs to have proven track record of s

The job role is part of a Global Technology Support function within SSGA IT that supports the firm's public facing websites, critical client reporting applications and BPM processes. A candidate in this position needs to have proven track record of supporting complex multi-tier enterprise applications with a wide variety of technology stack, very good command of ITIL concepts, effective problem solving and analytical skills in addition to having good business communications. He / she would be involved in supporting day-to-day technical support and operations ensuring effective turn around on production issues faced across multiple applications at the same time with different levels of priorities. A person in this role would need to demonstrate effective problem solving skills across concerns like Infrastructure, Data Supply, content publishing and content generation, application issues or user concerns. The position is based in Bangalore and is part of a Global technical support and delivery assurance team. Education and Experience - Bachelor's degree in Computer Science or equivalent engineering discipline. (BE, B.Tech, MCA) Preferable : 6-8 years of strong technical industry experience with below mentioned technology skills The Technology skills expected to perform in this role are listed as follows - 1) Strong debugging/ Problem investigation skill candidate would be required to debug application functionality in the process of resolving problems or tactical fixes to code. 2) Candidate should have experience in working with Production Support L2 and L3 Problem management small fixes. 3) Sound database skills in Oracle should be able to write complex sql queries or debug them effectively, preparing tactical fixes to address urgent business requests or problems. 4) Good knowledge in Unix / Linux, shell or PERL scripting and able to run ad-hoc commands and developing scripts to automate batch processing. 5) Working knowledge in Workfront Fusion is a plus. 6) Working knowledge of integrating with SOAP/REST API back-end services or API manager like WSO2. 7) Working knowledge of developing and deploying code in a CI/CD (BitBucket/Jenkins) landscape 8) General concepts of Security, Authentication, Networking, Load Balancers, CDN, etc as required for troubleshooting incidents 9) Good understanding of middleware/container technologies like WebLogic, jBoss related technology 10) Experience in AEM (Adobe Experience Manager) or similar CMS (Content Management System) technologies is a plus. 11) Experience with monitoring solutions like Dynatrace, Splunk or similar industry tool is a plus Related skills and expectations - Sound concepts and understanding of Life Cycle - Change Management, Problem management, Incident management. Preferable to have experience in ServiceNow . Coordinating with Infrastructure support teams, resolving production issues affecting our critical applications caused by outages on network, servers and other Infrastructure components like Autosys batch processing Willingness to be able to attend to weekend support on a rostering basis sense of ownership to be able to attend to P1/Critical outages 24.7. Able to Manage Execution should possess very good communication skills both verbal and written ability to call for meetings and drive projects and conference calls to resolve issues . Should be effective in managing business expectations as First line of Defense . Should be contributing to the Digital technology Future state by thinking, participation in projects, owning technology areas, demonstrating leadership and long term thinking. Constantly work to enhance the automated monitoring using Dynatrace and other tools for engineer a secured and resilient eco system for applications and websites. Should comply with corporate standards and procedures stay compliant with all mandatory trainings on time Part of a global team spread in multiple locations providing coverage across time zones and regions.