Job Description

Key Responsibilities:

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A day in the life of an Infoscion Support the Service Products across several technical domains with full spectrum of Production Support responsibilities Uphold high standards for timely issue resolution Ensure workflows processes tooling and applications are of the highest quality standard Contribute expertise to the management of existing and new IT products and services Define workarounds for known errors and initiate process improvements Maintain a knowledge database Flexible to work in APAC EMEA hours

Technical Requirements:

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ideally 4 6 years of hands on experience in IT support role within Financial services industry proficient with software development tools such as Unix Shell Scripting Oracle Sybase MSSQL Autosys Informatica Splunk AppDynamics Java good Knowledge of ITIL processes knowledge of Cloud Technologies Azure RESTful APIs Microservices Compliance and Legal IT systems is an added advantage ability to solve complex issues good at problem statement analysis and solution design thinking track record of influencing senior IT stakeholders and business partners confident communicator that can explain technology to non technical audiences capable of understanding client needs and translating this into products and services contribute expertise to the management of existing and new IT products and services define workarounds for known errors and initiate process improvements maintain a knowledge database flexible to work in APAC EMEA hours

Additional Responsibilities:

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Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities Strong Technical Skills Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving analytical and debugging skills

Preferred Skills:

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Technology->Application Support - Middleware->Application Support - Middleware,Technology->Application Security->Application Security - ALL,Foundational->Maintenance and Production Support process->PLM Production Support process