Job Description

THE ROLE
The Salesforce TMS - Level 2 Support Engineer will play a critical role in supporting, maintaining, and enhancing the Transportation Management System (TMS) implemented on the Salesforce platform. The role focuses on ensuring system stability, resolving functional and technical issues, and maintaining smooth integration between Salesforce TMS, ERP, and third-party logistics systems.
The ideal candidate will have a strong background in Salesforce support and logistics operations, with hands-on experience in troubleshooting, configuration, and process improvement. This position requires strong analytical skills, a proactive mindset, and effective collaboration with global logistics, IT, and business teams.
Key Responsibilities & Tasks

• Provide L2 support for Salesforce TMS, addressing functional, data, and integration issues.
• Troubleshoot user access, navigation (UX/UI), and SSO-related problems.
• Investigate and resolve data discrepancies and integration failures with external systems (ERP, carriers, depots).
• Perform root cause analysis (RCA) and implement preventive measures.
• Manage user permissions, roles, and configurations in Salesforce.
• Collaborate with logistics, IT, and development teams to ensure seamless transport operations.
• Document incidents, FAQs, and create knowledge base articles.
• Support system upgrades, patches, and functional validations.

Behaviors & Approach
Strong analytical and problem-solving skills with attention to detail
Focused mindset with a proactive and solution-oriented approach
Effective communicator with strong collaboration skills across teams and cultures
Ability to work independently and manage multiple priorities in a fast-paced environment
Work Experience:
Must Have:

• Bachelor's degree in IT, Computer Science, or Supply Chain Management.
• 2-5 years of Salesforce support or TMS application experience.
• Strong understanding of Salesforce objects, workflows, profiles, and permissions.
• Hands-on experience in transportation/logistics operations, ideally in liner shipping or inland transport.
• Familiarity with system integrations (EDI, API, XML, JSON).
• Proficiency with ITSM tools (ServiceNow, Jira, Remedy).
• Strong analytical, problem-solving, and communication skills.

Preferred:

• Salesforce Administrator (ADM-201) certification.
• Knowledge of order management, shipment execution, and carrier integration.
• SQL and data troubleshooting exposure.
• Experience in supporting global transport systems and process automation.

Education & Qualifications
Bachelor's degree in Computer Science, Information Technology, or Supply Chain Management (or related discipline)

Skills Required