Job Description

Job Summary

The Application Support Specialist is responsible for supporting and implementing the

Design Schedule ERP system for Earth Elements employees & the Efficiently placement

candidates.

Additionally, you will support internal and external customers of Efficiently software

systems.

Identification of specific end-user training programs that improve the skills,

effectiveness, and productivity of Earth Elements' employees within the Design Schedule

platform will also be needed. This position is also responsible for the processing,

facilitating, and resolving of users' support questions.

Who We Are

.efficiently is a productivity partner, helping businesses become more efficient. One of

our core product offerings is Staffing Placement Services; we recruit and train global

team members (primarily in India) and place them remotely with USA-based companies.

We are not a recruitment firm; we partner with our clients, and placement team

members remain employees of .efficiently - reducing barriers and costs for global

staffing.

Recruiting Intake/ 1Every business in the USA needs help with its staffing needs. We provide vetted and

trained offshore specialists in many industry verticals (our core focus is the construction

industry). These offshore team members allow companies to supplement their local

teams with a cost-effective immediate solution.

We also offer an Enterprise SaaS Solution for the Construction Industry. We are in BETA

with our item management system; this allows Architects, Designers, Contractors and

Supply Showrooms to work together in managing the selection and specification of

building materials.

Key Responsibilities

Support the Design Schedule & Efficiently platform users in their day-to-day use

of the system as it relates to their daily operations

Accounting Seed:

o Manage Accounting Seed release cycles, including:

Reviewing release notes Identifying relevant and impactful changes Communicating major updates to the accounting team

oPerform upgrades in Sandbox, execute end-to-end accounting testing,

and validate posting and GL entries.

o Deploy approved updates to Production and configure required system

settings

o Ensure new releases do not impact existing accounting processes or

financial accuracy

o Maintain documentation and SOPs related to accounting seed upgrades.

Investigate system issues reported by the accounting team and identify root

causes

Assist with user access, configurations, and permissions related to accounting

modules

Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze

errors and issues

Communicate with end users on their issues to understand the steps taken and

ability to recreate, if possible, in our test environments

Responsible for the handling of initial calls from users and the entry of software

defects in the event tracking system

Identify and escalate situations requiring urgent attention based upon internally

established SLA

Work effectively as a team member with all members of the organization Utilize Intercom and Atlassian (Jira) software for communication with end users

and reporting issues to the development team, respectively

Review issues reported by users to assess, develop, and implement training

programs for key workflows in the platforms

2o Maintain current knowledge of the platforms and continually update learning

documentation and videos accordingly

Performs other duties, as assigned

Qualifications

Accounting degree required Experience in AWS or Salesforce platforms is a plus Experience using Accounting Seed is a plus Candidate must have excellent verbal & written communication skills Strong analytical and problem-solving skills to quickly identify an effective solution

for customer issues

Ability to learn new technologies, software and must be a team player

Shift Timings

6:00 PM IST - 3:00 AM IST (can negotiate 5-2 if the right candidate is found)

Location

Work from home (WFH) - Full-time

IT Requirements

This is a remote position and will require a strong internet connection. Further details

will be provided during the interview.

If you meet the qualifications and are interested in joining our team, please submit your

resume. We are an equal-opportunity employer and welcome all qualified candidates to

apply.




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