Job Description

Technology Regular Noida, Uttar Pradesh, India Posted on:08/19/2025 Job ID:R-35734

Application Support Software Engineer

will handle Tickets & Incidents raised by end-users of the application. This role primarily troubleshoots and resolves errors and log details in tickets for reference. They act quickly to analyze available data and find the root cause of issues. They provide solutions either themselves or pass the problem along to other engineering teams and provide users with progress updates.

Role Description

As an Application Software Support Engineer, you will:

Handle and resolve tickets and incidents raised by end-users of enterprise applications. Troubleshoot application errors, analyze logs, and identify root causes using tools like New Relic, Dynatrace, Kibana, and CloudWatch. Read and review source code to debug issues reported by clients. Suggest fixes and improvements to the product team based on root cause analysis. Run database queries to verify application configurations and data integrity. Apply emergency fixes as approved by the technical lead to ensure business continuity. Provide timely updates and solutions to users, or escalate issues to engineering teams when necessary. Conduct system failure diagnostics and support pre-live product implementations. Collaborate with Product, Development, Infrastructure, and Design teams to resolve issues and improve serviceability. Participate in engineering meetings to provide feedback on field concerns and service improvements. Support customers during testing, training, and documentation phases of new product introductions. Develop and release technical memos, service bulletins, and training materials for product upgrades. Provide global technical support to client delivery teams via ticketing systems, email, or in-person interactions. Stay current with new features and products through ongoing training. Be available to work in rotational shifts, including weekends or holidays as needed.

Required Qualifications

Bachelor's degree in Computer Science, MIS, or a related technical field. Minimum 2 years of experience in application development and/or support.

Technical Skills

Hands on experience in SQL queries, Stored Procedures, Core Java (JDK 11 or above),Wicket, struts, J2EE (JSP, Servlets), Spring Boot Microservices Architecture, REST Spring Boot, Microservices, API

Relational database

knowledge

- SQL server

Cloud Platforms

- AWS Cloud Services Good to have -

Angular

Soft Skills

Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Customer-focused mindset with a proactive approach to issue resolution.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.


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Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position.
Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position.



Under

Department of Labor Regulations

(29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act


In an effort to avoid job scams, please keep in mind the items below in regards to opportunities at Alight Solutions.

We do not make offers without interviewing We do not ask for security deposits on equipment We do not send checks through the mail or request payments through Western Union We do not ask for bank account numbers

Our Story

Alight is a leading cloud-based human capital technology and services provider for many of the world's largest organizations and over 35 million people and dependents. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life's most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more about the Alight Benefits Advantage(TM) at alight.com.