Job Description

Business Divisions
Group Functions
Your role
Do you have a knack for technology and a firm business understanding? Are you at your best when supporting others? We're looking for someone like that to:
xefx83xbc Support the Service & Product Strategy Managers across our Investment Banking & Group Finance and Risk business divisions (Equity, Fixed Income, Prime Services, Research) and our technical partners
xefx83xbc Uphold high standards for timely issue resolution and communications with our clients and stakeholders
xefx83xbc Contribute expertise to the management of existing and new IT products and services
xefx83xbc Define business and technical workarounds in a rapidly moving environment, initiate and help to Deliver process improvements (including automation solutions)
xefx83xbc Eliminate TOIL, automate manual tasks, improve observability and ensure highest availability of the application services.
xefx83xbc Actively participate in the major incident management process
xefx83xbc Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs
xefx83xbc Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change Management, Business Continuity Management, Continuous improvement
Function Category
Information Technology (IT)
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always
Your team
You'll be working in the Investment Banking and/or Group Finance/Risk Application Support and reliability (AS&R) team in India (Hyderabad)
We are a group of site reliability engineers who provides application management services to to the stake holders from the investment banking and/or Finance/Risk division that include traders, sales persons, research analysts, client service managers, risk managers and operation analysts. Our applications spread across the front office, middle office, and back office units of the investment bank and/or Finance/Risk catering to the equity, fixed income, currency and commodity asset classes. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management. The team works closely with application development teams distributed globally. Quality standards are high, and the team takes pride in continuous innovation, responsiveness to change, and a deep understanding of the technologies used.
Your expertise

• Leadership skills, preferably have led small size app support teams
• ITIL foundation certification (V3.0 and above).
• Well versed with Agile Methodology & DevOps practices and tools.
• 8+ years of hands-on experience with application support in Investment banking and/or Finance/Risk.
• Good understanding of the capital market domain.
• Ability to solve complex issues (covering both technical and business areas)
• strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• Ability to automate repetitive and mundane tasks, and eliminate the TOIL.
• Technically proficient in UNIX/LINUX Operating system commands and advanced SQL
• Programming experience in one or more languages - Java/C++/Python/Perl/Ruby/R/Go
• Good understanding of application infrastructure - storage/middleware/messaging/virtualization
• Exposure to cloud services, preferably Microsoft Azure
• Basic knowledge of Containerization & Orchestration - Docker, Kubernetes
• Experience in release automation and CI/CD Tools - GitLab/Puppet/Terraform/Jenkins
• Working experience with one or more APM tools - Splunk, AppD, ITRS Geneos, Grafana
• Working knowledge on basic support tools - Autosys/ServiceNow/Toad/Putty

You are:

• Proficient in managing written and verbal communication with stakeholders
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• An excellent team player, ready to work with a diversified global team.

About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
We have a presence in all major financial centers in more than 50 countries.