Job Description

Key Responsibilities: Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams. Monitor application performance and stability, proactively identifying and addressing potential issues. Perform root cause analysis for recurring problems and implement long-term solutions. Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides. Implement and maintain application configurations, patches, and upgrades. Participate in on-call rotation to provide 24-7 support for critical applications. Conduct training and mentoring sessions for L1 and L2 support teams. Ensure compliance with ITIL standards and company policies, including change management and incident management processes. Extensive experience with Mainframe, Cobol, or Java/C++ Applications including configuration, administration, and support. Proficiency in scripting and automation to enhance support processes and workflows. Proven experience in managing escalations and providing L3 support. Ability to work independently and as part of a team in a fast-paced environment. Willingness to participate in on-call support rotation. Preferred Skills: Knowledge of ITIL framework and best practices for IT service management. Experience in Application Support and Maintenance Previous experience in a similar role within a large enterprise environment.


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About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.