Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Linux Architecture

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities: o Work as part of a technical support team delivering a quality service to single/multiple clients using a variety of hardware and software products o Provide technical support & maintenance of production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met o Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation o Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.) o Deploy standard repeatable build outs o Work with vendors and drive them to help us meet our service level obligations o Plan and implement low and medium risk changes on production systems o Analyze and assess the impact and risk of low to medium risk changes on production systems o Resolve Level 2/3 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes o Conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution and documentation o Deploy standard repeatable build outs o Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/network/ storage) o Analyze system performance indicators and recommend improvement actions o Assist disaster recovery tests o Create and review technical system recovery plans o Review the problem management register and identify and implement actions o Assess/install/maintain third-party tools (AntiVirus, patching, etc) o Make proactive suggestions for service improvements o Demonstrate commitment to Service Excellence o Coach less experienced staff in the supported products and best practice for production support o At more senior levels, perform major upgrades of systems and associated products o At more senior levels, act as technical lead for one or more client services. Professional & Technical Skills: o Minimum of 1-3 years in UNIX or Linux performing OS Administration experience o Minimum of 1-3 years in a second Vendor's UNIX or Linux performing OS Administration experience o Minimum of 1-3 years experience working on an enterprise level operations team o Minimum of 1-3 years experience adding/removing LUNs o Minimum of 1-3 years experience working within VMWare Additional Information: - The candidate should have minimum 3 years of experience in Linux Architecture. - This position is based at our Hyderabad office. - A 15 years full time education is required. - Proven ability to work independently and as a team member- - Good communication (written and oral) and interpersonal skills - Good organizational, multi-tasking, and time-management skills




15 years full time education