Job Description

Role:

Application Support Engineer

Location:

Chromepet, Chennai

Type:

Full-time

Experience:

Fresher to 4Years(Max)

Preferred:

We are seeking a highly experienced candidate with a strong background in logistics application support

We are specifically looking for candidates based in or near Chromepet, as well as individuals who are willing to relocate

As a member of the Support organization, your focus is to interact with Customers to troubleshoot their issues with our application. Prompt response to be given over mail, call, and Help Desk Ticketing System for their queries. As a Applications Support Engineer, you will offer strategic application support to ensure the highest level of customer satisfaction. This would include tasks such as analysis, design develop, troubleshoot and debug software programs and the need to be a volunteer and take on responsibilities for quick resolutions.

Roles and Responsibilities

Below is a list of some duties a Applications Support Engineer would be involved in but not limited to. Need to interact with Customers for troubleshooting their issues. Prompt response to be given over mail, call, Help Desk Ticketing System for their queries. Need to be a volunteer and take on responsibilities for quick resolutions. Should take on other duties and responsibilities for the effective and efficient performance of this role. Building support integration environments. Working with other pillars to strengthen the support model between teams. BDE and responsible for bug prioritization for development. Pre-Bug reviewer to assist other engineers within Support to resolve independently or validating and defining the issue accurately before engaging Development. Work with Product Strategy on product improvement recommendations. Handle the more technical issues during critical customer escalations. Work with development to incorporate tools into the application. The Candidate must be ready to travel in other countries and states.
Qualifications

Any UG/PG Degree with Excellent Computer Handling Knowledge and relevant technical skills. Experience building and/or troubleshooting enterprise business applications. Implementation, support, consulting or development experience (or equivalent) in enterprise business application. Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques. Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations. Extensive experience with one or many aspects of Enterprise Business Application (Product expertise, log analysis, structured troubleshooting techniques, etc.) Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on. Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.
Job Type: Full-time

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Chennai, Tamil Nadu 600044: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Experience:

Application support / Implementation: 1 year (Preferred)
Language:

English (Required)
Work Location: In person