Job Description

An Application Support Engineer provides technical support for software applications, ensuring they function correctly and meet user needs. This role involves troubleshooting issues, providing solutions, and collaborating with various teams to enhance application performance and reliability. They act as a bridge between users and the technical aspects of applications. Key Responsibilities: Troubleshooting and Problem Solving: Identifying, diagnosing, and resolving technical issues within applications, often requiring a deep understanding of the application's architecture and functionality. Providing Support: Offering guidance and support to end-users, both internal and external, on how to use and troubleshoot applications. Collaboration: Working with cross-functional teams, including developers, system administrators, and other support personnel, to address complex issues and improve application performance. System Monitoring and Maintenance: Monitoring application performance, identifying potential problems, and implementing solutions to prevent future issues. Documentation:Creating and maintaining documentation related to application configurations, troubleshooting procedures, and known issues. Configuration and Customization: Assisting with application configuration, tailoring software to specific user needs and environments. Root Cause Analysis: Conducting in-depth analysis to determine the underlying causes of application problems and implementing preventative measures. Staying Updated: Keeping abreast of the latest technologies, industry trends, and best practices related to application support. Essential Skills: Technical Proficiency: Strong understanding of software applications, operating systems, and database management. Problem-Solving: Excellent analytical and troubleshooting skills to identify and resolve technical issues. Communication: Effective verbal and written communication skills to interact with users and other technical teams. Customer Service: Ability to provide excellent support and build positive relationships with users. Collaboration: Ability to work effectively with various teams to achieve common goals. Adaptability: Willingness to learn new technologies and adapt to changing environments. Time Management: Ability to prioritize tasks and manage workload effectively, especially when handling urgent issues. Additional Skills (depending on the role and application): Coding Knowledge: Experience with programming languages like Python, Java, or .NET can be helpful for troubleshooting and developing solutions. ITIL Framework: Familiarity with ITIL processes and best practices for incident and problem management. Cloud Computing: Knowledge of cloud platforms like AWS, Azure, or Google Cloud can be beneficial. Scripting: Proficiency in scripting languages like PowerShell or Bash for automation tasks. Database Management: Experience with SQL databases and data manipulation. Tamil candidates only
Job Type: Full-time

Pay: ?229,547.27 - ?989,307.11 per year

Benefits:

Food provided Work from home
Work Location: In person