Job Description

Job Title: Application Support Engineer
Location :- Mumbai / Thane
Experience: 2-5 Years
Skills must :- SQL (MS SQL, PostgreSQL), Application Monitoring, Docker, Troubleshooting
Job Summary:
We are looking for skilled Application Support Engineers to join our team and work under the guidance of the Application Support Lead. The ideal candidates will have a strong background in application support, database management, and troubleshooting. You will be responsible for monitoring application performance, resolving issues, and assisting with database queries and documentation.
Key Responsibilities:

• Application Monitoring: Monitor application performance and respond to alerts, ensuring high availability and reliability of applications.
• Troubleshooting: Diagnose and resolve application issues, working closely with the Application Support Lead and other team members to ensure timely resolution.
• Database Management: Assist in writing and optimizing SQL queries for MS SQL and PostgreSQL, focusing on performance and indexing.
• Documentation: Contribute to the creation and maintenance of support documentation, including troubleshooting guides and RCA documents.
• Collaboration: Work with the Application Support Lead and engineering teams to identify areas for improvement and implement solutions.
• User Support: Provide technical support to users, addressing their inquiries and assisting them with application-related issues.
• Deployment Support: Assist in application deployments using Docker, ensuring smooth transitions and minimal disruptions.

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2-5 years of experience in application support, database management, or a related field.
• Proficiency in MS SQL and PostgreSQL, with hands-on experience in writing and optimizing SQL queries.
• Familiarity with Docker for application deployment.
• Strong problem-solving skills and a proactive approach to troubleshooting.
• Excellent communication skills, with the ability to convey technical information effectively to both technical and non-technical stakeholders.