Job Description

ROLES & RESPONSIBILITIES

Must Have:

5 to 7 years of experience in application support within Java-based logistics or supply chain management environments.

Practical experience with Java / Spring Boot applications, working on API integrations, configuration management, and application consoles or admin tools.

Hands-on experience monitoring and analyzing system performance using logging, APM, and monitoring tools (e.g., Kibana, Splunk, Grafana, Dynatrace).

Ability to execute minor fixes and configurations, such as property updates, data corrections, or small code/config patches.

Proficiency in handling data imports/exports, SQL queries, and troubleshooting data-related issues across logistics systems.

Strong experience in server-side issue troubleshooting, analyzing application and API logs, and working through root cause analysis (RCA).

Familiarity with integration points between logistics systems, such as ERP, WMS, TMS, or OMS.

Strong communication skills, with the ability to translate technical findings into business-understandable language.

Experience using service management tools like JIRA, ServiceNow, or Remedy for tracking incidents, requests, and change tickets.

Ability to prioritize and manage multiple incidents or service requests in a fast-paced 24x7 operations environment.

Excellent verbal and written communication skills, able to interact confidently across all organizational levels -- from support staff to senior management.

High responsiveness and ability to perform effectively under pressure during critical incidents or outages.

Strong work ethic, with a positive, problem-solving attitude and ownership mindset.

Proven customer service orientation and professional interaction skills across teams and stakeholders.

High attention to detail and strong time management capabilities.

Active participation in on-call rotations, incident reviews, and postmortem analyses to drive continuous improvement.

Excellent collaboration skills, with experience working across development, QA, and infrastructure teams.

Adaptable and flexible, with the ability to switch priorities quickly and maintain focus on evolving operational needs.

Ability to handle conflicts professionally, manage pressure, and meet SLAs and deliverable commitments.

Demonstrated technical aptitude and a passion for learning emerging logistics technologies (e.g., IoT tracking, real-time data integration, automation tools).

Willingness to travel internationally and adjust working hours to collaborate effectively with global logistics and IT teams.

Preferred Skills:

Experience with microservices architecture, Kafka / RabbitMQ, or RESTful API integration in logistics systems.

Familiarity with cloud platforms (AWS, Azure) and containerization tools like Docker / Kubernetes.

Exposure to logistics, warehousing, or transportation management systems (WMS/TMS).

Understanding of EDI / API-based data exchange with carriers or 3PLs.

Soft Skills:

Analytical and methodical problem-solving approach.

Ownership mentality with a drive to improve system stability and efficiency.

Strong teamwork and coordination in distributed or cross-functional teams.

Continuous learner with curiosity for logistics technology trends.

EXPERIENCE


4.5-6 Years
SKILLS


Primary Skill: Application Support Engineer
Sub Skill(s): Application Support Engineer
Additional Skill(s): Java Architecture, Java Application/Web Server, Java RESTful Webservices, Java Webservices, Application Engineer, Application Support Engineer
ABOUT THE COMPANY


Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).



Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krakow, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.