Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Java Standard Edition, Oracle Procedural Language Extensions to SQL (PLSQL), Spring Boot
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve software issues. - Develop and maintain technical documentation for troubleshooting procedures. - Implement software patches and upgrades to enhance system performance. - Participate in on-call rotations to provide 24/7 support for critical systems. - Identify opportunities for process improvements and automation to streamline support operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Java Standard Edition, Oracle Procedural Language Extensions to SQL (PLSQL), Spring Boot. - Strong understanding of software troubleshooting methodologies. - Experience in diagnosing and resolving software issues in a timely manner. - Knowledge of ITIL framework and incident management processes. - Hands-on experience with monitoring tools to proactively identify system issues. Additional Information: - The candidate should have a minimum of 3 years of experience in Java Standard Edition. - This position is based at our Pune office. - A 15 years full-time education is required.
15 years full time education
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