Job Description

Position at DNEG
Job Title :- Application Support Engineer.
Qualification:
B-Tech, B.E, B.SC
Technical Expertise:
2 to 5 years' experience and knowledge on

• Windows Server Administration
• SQL (My SQL and SSMS),
• Application Support,
• Working experience on .Net based application support (IIS, Authentication, Authorization tools)
• Installing the SSL certificates,
• Working experience on Linux servers,
• Knowledge on applications hosted on Cloud.
• Maintaining the Hygiene of the servers (Windows/Linux)
• Basic Java knowledge
• Incident handling (P1, P2, P3, P4s).
• Excellent Troubleshooting and analytical skills.
• ITIL certification will be added advantage.
• Good communication and interpersonal skills and ready to work 24*7.

Roles & Responsibilities: Some of the Production Support activities are listed below.

• Working on deployment activities.
• Deploying, Testing the builds on lower environments, taking it LIVE on Production with

necessary approvals.

• Sanity on Production daily to make sure Production is secure for the customers before they

login.

• Pre-Production and Production servers Hygiene to be maintained on Monthly basis.
• Running Automation/Migration scripts handed over to us by the Dev. team.
• Responsible for efficiently managing the relationship with these customers and thoroughly

documenting their cases.

• Collaborate on cross-team and cross-product technical issues by working with resources from

other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation
resources when appropriate.

• Monitoring queues and assisting with daily goals and conducting quality control to reduce errors

to improve procedures.

• Handling escalated issues from customers.
• Performing pre-deployment and deployment activities

About Us
We are DNEG, one of the world's leading visual effects and animation companies for the creation of award-winning feature film, television, and multiplatform content. We employ more than 9,000 people with worldwide offices and studios across North America (Los Angeles, Montreal, Toronto, Vancouver), Europe (London), Asia (Bangalore, Mohali, Chennai, Mumbai) and Australia (Sydney).
At DNEG, we fundamentally believe that embracing our differences is a vital component of our collective success. We are committed to creating an equitable, diverse and inclusive work environment for our global teams, where everyone feels they matter and belong. We welcome and encourage applications from all, regardless of background, experience or disability. Please let us know if you need any adjustments or support during the application process, we will do our best to accommodate your needs. We look forward to meeting you!

Skills Required