Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Storage Area Networks (SAN) Architecture and Design

Good to have skills :

Backup and Recovery Systems

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Role: Storage Architecture and Design Engineer Role Description: Storage Engineer - Level 3 is responsible for the implementation, administration, and support of enterprise storage systems. The role requires advanced troubleshooting, performance tuning, architecture support, and cross-functional collaboration to ensure optimal storage operations and data availability. SME acts as the final point of escalation for storage-related incidents and plays a key role in infrastructure projects and continuous improvement initiatives. Candidate should be capable to provide L3 operations on HP Storage (HP3PAR) and EMC storage systems - Unity, VMAX, Power Scale, VNX and FC Switch Administration. 10+ years of experience in enterprise storage environments with a focus on EMC and HP technologies Must Have Skills: HP3PAR and EMC Storage Good to Have Skills: NetBackup, Rubrik and Avamar - Backup Technologies Job Requirements Key Responsibilities: o Should have sound experience in providing L3 support for Storage Management and support on on EMC and HP technologies o Design and implement storage systems including installation, configuration, software upgrades, and storage provisioning. o Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. o Design and Configure Replication for Disaster Recovery o Plan and implement best practices for NAS and SAN solutions. o Serve as final escalation point for critical storage issues and performance bottlenecks. o Analyze logs, storage metrics, and diagnostic outputs to resolve complex incidents. o Perform capacity planning and forecasting based on growth trends. o Work with Vendor support for SR escalation and resolution. o Automate storage provisioning and reporting using PowerShell, CLI, or REST APIs. o Create scripts for log analysis, performance monitoring, and routine operations. o Participate in infrastructure upgrade, migration, and new solution deployment projects. o Collaborate with architects and application teams to design storage layouts. o Provide input into storage strategy, including tiering, archiving, and modernization. o Maintain accurate documentation of storage configurations, zoning maps, and LUN assignments. o Support audits by providing evidence of storage encryption, data retention, and access controls. o Enforce change management and incident handling according to ITIL practices. o Create and update documentation for storage procedures. Technical Experience: o Should have sound experience Storages, High Availability, Disk technologies, RAID Levels, Flashpool and Flexclone. o Good Knowledge on Data Protection o Good knowledge on CIFS, NFS, ISCSI and FCP protocols. o Experience with installation, configuration and management of storage arrays and switches expected. o Experience with Brocade and Cisco SAN Switches. o Experience in Storage Pools, Tiering, LUN masking and zoning. o Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. o Experience integrating storage with cloud-based workloads or replication to cloud o Backup integration using NetBackup, Avamar, or Rubrik with Data Domain as target o Scripting/Automation o Security & Compliance Knowledge o Should have knowledge about the ITIL framework. o Relevant certifications will be an added advantage. Key Competencies and Professional Attributes: o Strong analytical and troubleshooting abilities. o Excellent written and verbal communication skills. o Ability to work independently on critical incidents and large-scale projects. o Strong documentation and organizational skills. o High attention to detail and risk-aware decision-making o Strong time management skills, problem solving and analytical skills. o Supervise the team. o Perform team management roles o Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification: o 15 years of mandatory education as per Accenture Standards.




15 years full time education