Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Knowledge Management Administrative Process Design

Good to have skills :

Infrastructure Service Management

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and documentation of knowledge management processes to enhance team efficiency. - Engage in training and mentoring junior team members to foster a collaborative learning environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Knowledge Management Administrative Process Design. - Strong analytical skills to assess and resolve complex software issues. - Experience with process mapping and documentation to streamline operations. - Ability to work collaboratively in a team-oriented environment. - Familiarity with Infrastructure Service Management. Additional Information: - The candidate should have minimum 3 years of experience in Knowledge Management Administrative Process Design. - This position is based in Pune. - A 15 years full time education is required.




15 years full time education